Privacy Policy
FIRTHS PRIVACY POLICY
At Firths we are committed to protecting your personal information when you use our services or buy our products.
Our Privacy Policy Notice explains how we use
any personal information we collect when you interact with us.
Data Collected by
Firths
You may give us your personal information when
you:-
- -
Order
products or services from us
- -
Use
our products or services
- -
Use,
or provide a comment or write a review on our websites.
- -
Correspond
with or contact us
- -
Interact
with us on social media platforms
- -
Sign
up to receive communications or information from us.
We may collect, and record, personal information
you chose to provide including:-
- - Your name, and contact details, (including your postal address, telephone numbers, email address(es).
- - Details of the products and services we have provided to you; including previous services appointments and treatments you have undertaken with us.
- - Information provided to us when you use our products and services.
- - Information
about visits to, and use of, our web sites.
How Does Firths Use
My Information?
The
personal data we collect will be used solely to enable us to provide you with a
professional service, tailored and customised to meet your individual needs and
requirements.
We
use personal information you provide only for purposes consistent with the
reason you provided it. Which may include:-
- -
Providing,
and delivering any products and services you request
- -
Making
and managing credit or other payment card payments
- -
Contacting
you to manage our relationship and communicate with you.
- -
To
provide you with advice or guidance about our products or services.
- -
To
respond to complaints and seek to resolve them.
If we need to provide relevant personal information to companies who perform services for us, for example to provide samples, we require those companies to protect this information. These companies cannot use your personal information for any other purpose than the reason you provided it to Firths.
How is the Data Stored?
Firths use fully encrypted software to store client
details and appointments that is fully GDPR compliant.
In a locked cabinet on Firths premises:-
- -
Individual
Client Cards
- -
Forms,
such as those for VAT, consent forms, agreements or information to process
orders
These are accessed on a restricted basis only by
the staff employed by Firths and then only on a need to access basis on order
to provide our products and services to you.
How Long will the Data be Stored For?
Whenever we collect and process your personal data,
we will only keep information about you for as long as we need to fulfill the
purposes for which we are processing your information. When we no longer need your personal data it
will be securely deleted.
The Legal Grounds Firths
Uses to Process Your Information
The legal grounds on which we rely are:-
- -
To
fulfil our contractual obligations, to provide the products or services you
have requested.
- -
Your
consent
Who Does Firths
Share My Information With?
Firths will not pass on or share your personal information
with any third party unless we have asked for, and obtained, your specific
consent. Such information would only be
shared in order to provide products and services to meet your personal needs.
Personal information about our existing customers
may be used to further our legitimate interests, for example on social media
sites and our web site, to promote our services on these platforms. We will only share your information with your
specific consent.
What are my Data
Protection Rights?
You have the right to the following in relation to
your personal data:-
Access: You have the right to view or request a copy
of any information held about you.
Rectification: You have the right to correct and update
your personal information.
Deletion: You may instruct Verve to remove any or
all personal data held about you.
Objection: You
can object to Verve processing your personal information.
You
can object to Verve using your personal information, including images, in
marketing.
Consent: Where
we rely on consent to process your information, you can withdraw consent at any
time.
Consent.
By consenting to this privacy notice you are giving
us permission to process your personal data.
How Can I Contact
Firths about its Privacy Notice?
Email: firthsboutique@live.co.uk