Terms & Conditions
These terms and conditions form the basis on
which you visit us and use our website. Please read them carefully as they
contain important information.
This site is owned and operated by Firths
Boutique, 98A Main Street Haworth, BD22 8DP.
If you have any queries about these terms and conditions or if you have
any comments or complaints on, or about, our website, you can email us at firthsboutique@live.co.uk
or call us on 10535 643800.
The Contract Between Us
We must receive payment
of the whole of the price for the goods that you order before your order can be
accepted. Payment of the price for the goods represents an offer on your part
to purchase the goods, which will be accepted by us only when the goods are
dispatched. Only at this point is a legally binding contract created between
us.
Ownership
of Rights
All rights, including
copyright, on this website are owned by, or licensed to, Firths Boutique Verve.
Any use of this website or its contents, including copying, or storing it, in
whole or in part, other than for your own personal, non-commercial use, is
prohibited without our permission. You may not modify, distribute or repost
anything on this website for any purpose.
Accuracy of Content
We have taken care in
the preparation of the content of this website, in particular to ensure that
prices quoted are correct at the time of publishing and that all goods have
been described accurately. However, orders will only be processed if there are
no material errors in the description of the goods or their prices as
advertised on this website. Any weights,
dimensions and capacities given about the goods are approximate only.
Availability
All orders are subject to both acceptance and
availability. If the goods you have ordered are not available from stock, we
will contact you by e-mail or phone, (if you have given us details). You will
have the option either to wait until the item is available from stock or to
cancel your order.
Ordering Errors
You are able to correct errors on your order
up to the point on which you click on “submit” during the ordering process.
Price
The prices payable for goods that you order
are as set out on our website. All prices are inclusive of VAT at the current
rates and are correct at the time of entering information.
Payment Terms
We will take payment upon receipt of your
order from your credit or debit card. We accept no liability if a delivery is
delayed because you did not give us the correct payment details. If it is not
possible to obtain full payment for the goods from you, then we can refuse to
process your order and/or suspend any further deliveries to you. This does not affect any other rights we may
have.
Delivery charges
Our delivery charges are set out in our
website. Delivery charges vary according to the value of your order and or, the
type of goods ordered.
Delivery
Our delivery charges are
set out in our website.
You will be required to
pay extra for delivery and it might not be possible for us to deliver to some
locations.
Please note that we
deliver to addresses within the United Kingdom.
Exceptions may apply to deliveries to the Isle of Man, the Scottish
Isles, parts of Scotland, Northern Ireland and the Channel Isles. If you have any queries about delivery and
delivery charges, please do not hesitate to ask us.
We will deliver the
goods to the address you specify for delivery in your order. It is important
that this address is accurate. Please be precise about where you would like the
goods left if you are out when we deliver.
We cannot accept any
liability for any loss or damage to the goods once they have been delivered in
accordance with your delivery instructions (unless this is caused by our
negligence). We will aim to deliver the goods by the date quoted for delivery
but delivery times are not guaranteed and therefore time is not of the essence.
In any event, we will aim to post your
goods within two days of receiving your order, but delivery may take a maximum
of 30 days from the day after posting. If
delivery is delayed beyond this time, we will contact you and either agree a
mutually acceptable alternative date, or offer you an exchange or full refund.
You will become the
owner of the goods you have ordered when they have been delivered to you. Once
goods have been delivered to you they will be held at your own risk and we will
not be liable for their loss or destruction.
Risk and ownership
Risk of damage to or loss of the goods passes
to you at the time of delivery to you. If you choose to use your own courier
then the risk passes to you as soon as the goods are handed to your courier.
You will only own the goods once they have been successfully delivered.
Cancellation Rights
Under The Consumer
Contracts, (Information, Cancellation and Additional Charges, Regulations 2013
SI 2013/3134), you have the legal right
to cancel your order up to 14 calendar days after the day on which you receive
your goods, (with the exception of any made to order items). You do not need to
give us any reason for cancelling your contract nor will you have to pay any
penalty.
Should you wish to
cancel your order we ask that you notify us prior to returning any goods. statement.
You cannot cancel your
contract if the goods you have ordered are bespoke (i.e. made to order)
If you have received the
goods before you cancel your contract then you must send the goods back to our
contact address at your own cost and risk. If you cancel your contract but we have
already processed the goods for delivery, you should not unpack the goods when
they are received by you and you must send the goods back to us at our contact
address at your own cost and risk as soon as possible, but in all cases before
the end of 14 days after delivery to you.
Once you have notified
us that you are cancelling your contract, and we have either received the goods
back or, if earlier, or received the
goods you have sent back, we will refund any sum debited by us from your credit
or debit card within 14 calendar days.
We may make a deduction
from your refund for any loss in the value of the goods supplied if the loss is
the result of unnecessary handling by you, (for example packaging and tags have
been removed or items have been worn or damaged). Prior to cancellation.
Cancellation
by Us
We reserve the right not
to process your order if:-
·
We have insufficient
stock to deliver the goods you have ordered
·
We do not deliver to
your area; or
·
One or more of the goods
you ordered was listed at an incorrect price due to a typographical error or an
error in the pricing information received by us from our suppliers.
If we do not process
your order for the above reasons, we will notify you by e-mail and will
re-credit to your account any sum deducted by us from your credit/debit card as
soon as possible, but in any event within 14 days.
If
there is a Problem…
If you have any
questions or complaints about the goods please contact us. You can do so at Firths
Boutique email firthsboutique@live.co.uk or
telephone 01535 643800.
We are under a legal
duty to supply goods that are in conformity with this contract and in
accordance with the Consumer Rights Act 2015 (the Act).
If you wish to exercise
your legal rights to reject goods which do not conform with the Act you must
either return them in person to where you bought them or post them back to
us. Where applicable we will pay the
cost of postage or collection.
Liability
Unless agreed otherwise,
if you do not receive goods ordered by you within 30 days of the date on which
you ordered them and decide to cancel the order rather than re-arrange deliver,y
(in accordance with clause 11), we will provide you with a full refund.
We are only responsible
for losses that are a natural, foreseeable consequence of our breach of these
terms and conditions. We do not accept liability if we are prevented or delayed
from complying with our obligations set out in these terms and conditions by
anything you, (or anyone acting with your express or implied authority), does
or fails to do, or is due to events which are beyond our reasonable control.
Furthermore, we do not
accept liability for any losses related to any business of yours including but
not limited to: lost data, lost profits, lost revenues or business
interruption.
You must observe and
comply with all applicable regulations and legislation, including obtaining all
necessary customs, import or other permits to purchase goods from our site. The
importation or exportation of certain of our goods to you may be prohibited by
certain national laws. We make no representation and accept no liability in
respect of the export or import of the goods you purchase.
Notwithstanding the
foregoing, nothing in these terms and conditions is intended to limit any
rights you might have as a consumer under applicable local law or other
statutory rights that may not be excluded nor in any way to exclude or limit
our liability to you for any death or personal injury resulting from our
negligence. You have certain rights as a consumer including legal rights (e.g.
under the Act) relating to faulty and/or mis-described goods.
Notices
Unless otherwise expressly stated in these
terms and conditions, all notices from you to us must be in writing and sent to
our contact address Firths Boutique, 98A Main Street, Haworth, West Yorkshire,
BD22 8DP and all notices from us to you will be displayed on our website from
time to time.
Changes to Legal Notices
We reserve the right to change these terms
and conditions from time to time and you should look through them as often as
possible.
Law, Jurisdiction and Language
This website, any content contained therein
and any contract brought into being as a result of usage of this website are
governed by and construed in accordance with English law. Parties to any such
contract agree to submit to the exclusive jurisdiction of the courts of England
and Wales. All contracts are concluded in English.
Invalidity
If any part of these terms and conditions is
unenforceable, (including any provision in which we exclude our liability to
you), the enforceability of any other part of these conditions will not be
affected.
Privacy
You acknowledge and agree to be bound by the
terms of our Privacy Policy.
Third Party Rights
Nothing in this Agreement is intended to, nor
shall it confer any rights on a third party.
Damage to your computer
We try to ensure that this website is free
from viruses or defects. However, we cannot guarantee that your use of this
website, or any websites accessible through it, will not cause damage to your
computer. It is your responsibility to ensure that the right equipment is
available to use the website. Except in the case of negligence on our part, we
will not be liable to any person for any loss or damage which may arise to
computer equipment as a result of using this website.
Privacy Statement
Firths Boutique are committed to respecting
and protecting the privacy of anyone using our site and the confidentiality of
any information that you provide us with. The purpose of this statement is to
set out how we use any personal information that we may obtain from you. For further details please ask for a copy of
our Privacy Policy or review this on our web site.
Use and Collection of
Personal Information
In general you can visit our website without
telling us who you are and without revealing any information about yourself.
If, however, you use our site you may be asked to provide certain information
such as your contact details. We may store this data and hold it on computer.
Security
We endeavour to take all reasonable steps to
protect your personal information. However, we cannot guarantee the security of
any data that you disclose online and we will not be responsible for any breach
of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process
your personal data for marketing purposes. We will aim to inform you before
collecting your data if we intend to use your data for such purposes or we intend
to disclose your information to any third party for such purpose. You can
exercise your right to prevent this happening by checking certain boxes on the
forms we use to collect your data.